Shipping & Returns
Thank you for visiting and shopping at Soulistic Pty Ltd. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed in a timely manner. We aim for 24 hours where possible, worst case is within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. These time frames do not apply to orders that are placed during pre-order or pre-sale.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| State | Typical Estimated delivery time |
|---|---|
| QLD, NSW, VIC | 2-3 business days |
| NT, SA, TAS | 3-5 business days |
| WA | 4-7 business days |
The above applies to cities and metro areas. Rural areas are subject to delays dictated by our carrier.
Delivery delays can occasionally occur and are beyond our control.
If you are concerned about the time your order is taking, please reach out to us at hello@soulistic.com.au
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Soulistic Pty Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Orders
Soulistic products are available internationally. Delivery times vary from country to country, for more info on International orders please reach out to us at hello@soulistic.com.au
Customs, Duties and Taxes
Soulistic Pty Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Pre-Order Policy
Pre-order items are available to purchase before stock arrives. Here's what you need to know:
Payment Your order is charged in full at the time of purchase, not when it ships.
Estimated dispatch We'll always display an estimated dispatch date on the product page. If anything changes, we'll let you know via email as soon as possible.
Shipping Once your pre-order is ready to ship, it will be dispatched within 1–3 business days. Standard shipping timeframes apply from that point.
Cancellations & refunds You can cancel your pre-order any time before it has been dispatched for a full refund. Once dispatched, our standard returns policy applies.
Mixed orders If you order a pre-order item alongside an in-stock item, your entire order will be held and shipped together once the pre-order stock arrives. If you'd like your in-stock items sooner, please place them as a separate order.
Questions? Email us at hello@soulisticblends.com.au we're happy to help!
